Subject: Ticket Assigned - Conversation with lea anne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 05:08:01 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lea anne lea anne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is lea anne,i wonder where my order is since the tracking says it has been delivered when i did not receive it Bot:  Please enter your name Customer:  lea anne Bot:  Hi Lea Anne ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9567405441 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582212318            05:06 PM, 24th Apr                     lea anne                    Ok           05:06 PM, 24th Apr                   Ziena                   Hi Lea , I'm Zina, how can I help you today?           05:06 PM, 24th Apr                     lea anne                    Hello, I wonder where my orders are because the tracking number doesn’t work and when I checked my account it says my order has been delivered when I do not receive it.           05:07 PM, 24th Apr                   Ziena                   Accept our apologies for the inconvenience caused.           05:08 PM, 24th Apr                   Ziena                   Please allow me a moment to check this for you.           05:08 PM, 24th Apr                     lea anne                    Yes please           05:08 PM, 24th Apr                   Ziena                   Could you please confirm that you didn't receive the order or anyone else from your family?           05:09 PM, 24th Apr                     lea anne                    No I have not receive it           05:09 PM, 24th Apr                   Ziena                   Your request has been submitted to the concerned team to deliver the order as soon as possible. We will contact you if there is any new information.           05:12 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4241075