Subject: Note Added - [#4166958] الطلب: 6135675463
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 May 2022 08:57:24 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4166958    Subject:  الطلب: 6135675463   Requester: الهنوف خلف    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Our delivery team contact the customer for damage item replacement or assembly, but customer is tell to them no need replace or assemble.</div>
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<div class="MsoNormal">So kindly check with customer and confirm.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 29, 2022 11:53 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;; Nashid Abdulnazar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4166958] - الطلب: 6135675463</div>
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<a id="OWAAM614FFF7E89B44B6BAC9B38FC50B98CC3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
<a id="OWAAM6D237C20676049F9ACB254DB1719E1FA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mayank Lodha</span></a>,</div>
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<div class="MsoNormal">Assist here and provide approval for return/refund or exchange.</div>
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<div class="MsoNormal">Order ID: 6135675463</div>
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<div class="MsoNormal">Item ID: 162772613 - - Joie Mimzy Printed Highchair with Tray</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjIwMDk0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7FS-kGzl4RXxJ4yT78Jcdud8QfD_KIFb0-8lBztw0JE" data-id="2043336200945" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, April 22, 2022 8:05 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4166958] - الطلب: 6135675463</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order ID: 6135675463<br>
Item ID:162772613 - - Joie Mimzy Printed Highchair with Tray<br>
Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he/she received damaged item,the customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
M.Murshed</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4166958:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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