Subject: New Reply Received - missing item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 07:27:11 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  missing item  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear Ahmed,</span></div>
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<span dir="LTR" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The subjected shipment has been delivered successfully as we received  and we haven’t received any complaint from the consignee.</span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>F</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'> +966-1-2187782</span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'></span>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue;text-decoration:none'><img width="165" height="63" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMTQzNjAwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.38hwmKtlMZ8dSOYwfho-Jn3bKQX79gtMj1S0J9uBNL0" data-id="2043331436006" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Landmark Group [mailto:[email-masked]]
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<b>Sent:</b> Friday, April 22, 2022 7:47 AM<br>
<b>To:</b> Key Accounts - KSA; Adel Yahya Awad; Arsalan Tariq<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4137778] - missing item</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Problem Statement: Missing items</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Order Date : Mar 28, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Order ID: 6133101357</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Tracking ID: 290276884696</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Assistance Required: Need missing item</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Issue Description: Customer placed order for 18  items but as per the customer she has only received 2 items, Under the consignment details we can see that all 18 items
 has been shipped/Delivered from our side.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'> The only items that the customer received are<br>
163085517 - Charmz - Charmz Beaded Bracelet<br>
164055750 - - Juniors Floral Print Sleeveless Dress with Bow Accent<br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Ahmed Omer</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system","serif"'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4137778:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4137778