Subject: Ticket Assigned - Conversation with joan/ late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Apr 2022 12:25:36 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan/ late delivery joan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joan Bot:  Hi Joan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6129877927 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502159810            05:14 AM, 19th Mar                   saud                   Hi
  Joan. Thank you for contacting us. My name is Saud. How may I help you today?           05:14 AM, 19th Mar                   saud                   +966502159810 is this number correct ?           05:16 AM, 19th Mar                     joan                    My order should be delivered yesterday as per your message but it didnt come.how can i track my order bec.i  placed my order as a guest only           05:17 AM, 19th Mar                   saud                   +966502159810 is this number correct ?           05:17 AM, 19th Mar                     joan                    Yes thats my number           05:18 AM, 19th Mar                   saud                   SD005276412  number           05:18 AM, 19th Mar                   saud                   on this website https://shipa.com/ar/track/           05:18 AM, 19th Mar                     joan                    Yes           05:18 AM, 19th Mar                   saud                   did the driver contact you before?        
    05:18 AM, 19th Mar                     joan                    Not yet           05:19 AM, 19th Mar                   saud                   Thank you for allowing me the time to check. I appreciate your patience.           05:19 AM, 19th Mar                     joan                    Im just wondering maybe it got lost bec.its my first time to orfder in your company           05:20 AM, 19th Mar                   saud                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:21 AM, 19th Mar                   saud                   do not worry  the delivery team will deliver           05:21 AM, 19th Mar                   saud                   is there anything more I can assist you with?           05:22 AM, 19th Mar                     joan                    No more.thank you very much           05:23 AM, 19th Mar                   saud                   It was a pleasure to ass
 ist you. Thank you for shopping with us.  Have a wonderful day.           05:24 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4045884