Subject: Ticket Assigned - Conversation with arwah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Apr 2022 12:25:08 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arwah arwah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arwah Bot:  Hi Arwah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966541462960            12:33 AM, 20th Mar                     arwah                    Ok           12:34 AM, 20th Mar                   saud                   Hi Arwah. Thank you for contacting us. My name is Saud. How may I help you today?           12:34 AM, 20th Mar                     arwah                    I placed an order through Max on cash basis           12:34 AM, 20th Mar                     arwah                    But i just received an email that my payment is being processing through Tabby           12:34 AM, 20th Mar                     arwah                    Can you please the order through tabby           12:35 AM, 20th Mar                     arwah                    Because i never made one           12:35 AM, 20th Mar                     arwah                    order number 6131165562           12:35 AM, 20th Mar                     arwah                    ??           12:36 AM, 20th Mar                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 AM, 20th Mar                   saud                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6131165562) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6131165571).           12:38 AM, 20th Mar                     arwah                    Alright so the order was canceled though Tabby?           12:40 AM, 20th Mar                   saud                   the system will cancel it           12:41 AM, 20th Mar                   saud                   is there anything more I can assist you with?           12:41 AM, 20th Mar                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:43 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4050031