Subject: Ticket Assigned - Conversation with birendra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 05:01:52 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with birendra birendra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  birendra Bot:  Hi Birendra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0594281092            04:48 AM, 12th Apr                   saud                   Hi Birendra. Thank you for contacting us. My name is Saud. How may I help you today?           04:50 AM, 12th Apr                     birendra                    Sir i received roung item           04:51 AM, 12th Apr                     birendra                    Sir i received wrong item so plz tell me how i can return           04:53 AM, 12th Apr                   saud                   Could you please share your order number so that I can assist you further?           04:53 AM, 12th Apr                     birendra                    6135437287           04:54 AM, 12th Apr                   saud                   Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (8001111027) to book an appointment to receive the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging in to your account and going to the order history and then clicking on the “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           04:55 AM, 12th Apr                   saud                   is there anything more I can assist you with?           04:55 AM, 12th Apr                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4163897