Subject: Ticket Assigned - Conversation with marten acabal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 04:55:31 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marten acabal marten acabal                    Bot:  Hi again! Bot:  Please enter your name Customer:  marten acabal Bot:  Hi Marten Acabal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6127999262 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter 
 your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572120382            01:36 PM, 03rd Mar                   Shehanah                   Hi Marten , Thank you for contacting us. My name is Shehanh  , I will be happy to assist you.           01:38 PM, 03rd Mar                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:38 PM, 03rd Mar                     marten acabal                    Yes my delivery arrived a while ago but the delivery guy from SPL was asking for my atm card instead of cash           01:39 PM, 03rd Mar                     marten acabal                    so i wasn't able to received my order as he said he is not allowed to take cash even if i told him clearly that my order was COD           01:40 PM, 03rd Mar                   Shehanah                   Please allow me a moment to check this for you.           01:42 PM, 03rd Mar           
         Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           01:43 PM, 03rd Mar                     marten acabal                    This is such a big hassle for me as i've already prepared the exact amount but he doesn't want to accept it so i had to go back up again to get my atm card, but he still can't process it so i ended up not getting my order. Can ya'll please train your delivery people.           01:45 PM, 03rd Mar                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:46 PM, 03rd Mar                   Shehanah                   is there anything else i can help you with ?           01:46 PM, 03rd Mar                     marten acabal                    So you mean you are useless at this point?           01:47 PM, 03rd Mar           
           marten acabal                    What did i do wrong with my order this time? This has been the 2nd time i had issues with your delivery team. The last time ya'll let me wait for almost 10days for my order to arrive           01:49 PM, 03rd Mar                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:51 PM, 03rd Mar                   Shehanah                   is there anything else i can help you with ?           01:51 PM, 03rd Mar                     marten acabal                    Shenanh you can do better than this. I was expecting to have my issues be resolved.           01:53 PM, 03rd Mar                   Shehanah                   it will be as soon as possible           01:54 PM, 03rd Mar                     marten acabal                    I will not be expecting something from you guys. This has been a disaster of purchase each time. N
 ever ordering with you guys again.???           01:55 PM, 03rd Mar                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3970425