Subject: Ticket Assigned - update the contact NO
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 04:36:56 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  update the contact NO jay mark tagua                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jay mark tagua Bot:  Hi Jay Mark Tagua ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6134234806 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562564487 Bot:  Please wait while we transfer you to an agent Ag
 ent:  My name is Naif .Thank you for contacting us. I will be happy to help you! Agent:  How can i help you Jay? Customer:  please check my order, 2 times said that costumer no response,, is there any problem on my delivery? Customer:  IMAGE Agent:  Please allow me a moment to check this for you. Customer:  but no one contacting me Customer:  please check my concern thank you Customer:  hello? Agent:  Please allow me a moment to check this for you. Agent:  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6134234267) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6134234806).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receiv
 e an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help! Agent:  Anything else i can help you with ? Customer:  6134234806 order is successful but always say no costume respone for delivery Customer:  i send photo Customer:  IMAGE Agent:  Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Custome
 r:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jay mark tagua Bot:  Hi Jay Mark Tagua ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6134234806 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:53 AM, 05th Apr                   A
 smaa                   Hi Jay Mark, Good morning, My name is Asmaa, I will be happy to assist you.           08:53 AM, 05th Apr                     jay mark tagua                    please assist me           08:53 AM, 05th Apr                     jay mark tagua                    6134234806 this is my order number  ,           08:54 AM, 05th Apr                   Asmaa                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:54 AM, 05th Apr                     jay mark tagua                    but no one contact me,,, my mobile number is different in my watsapp           08:54 AM, 05th Apr                     jay mark tagua                    this is my watsapp +966557663475           08:55 AM, 05th Apr                   Asmaa                   kindly confirm your contact NO +966562564487 ?           08:55 AM, 05th Apr                     jay mark tagua                    this is my contact number too but NO watsapp,,i 
 think the delivery man contacted me in watsapp           08:56 AM, 05th Apr                     jay mark tagua                             08:56 AM, 05th Apr                   Asmaa                   okay thank you for sharing it           08:57 AM, 05th Apr                   Asmaa                   we will update your contact NO which has a WhatsApp to the delivery team to contact you at the earliest possible           08:57 AM, 05th Apr                   Asmaa                   Is there anything else i can assist you with?           08:57 AM, 05th Apr                     jay mark tagua                    +966557663475 with watsapp +966562564487 No watsapp           08:58 AM, 05th Apr                     jay mark tagua                    thank you,,           08:58 AM, 05th Apr                   Asmaa                   thank for for your clarification           08:58 AM, 05th Apr                   Asmaa                   you're most welcome           08:59 AM, 05th Apr             
       Asmaa                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:59 AM, 05th Apr                     jay mark tagua                    thank you very much,,           08:59 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4127601