Subject: Ticket Assigned - Conversation with juliet bunagan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 04:36:53 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juliet bunagan juliet bunagan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  juliet bunagan Bot:  Hi Juliet Bunagan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  005407733 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6132196789 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554365741 Bot:  Please wait while we transfer you to an agent Agent:  Hi Juliet , My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  OK Agent:  Please note that your order was shipped on (3/26/2022) and that home delivery requests need 3-5 working days  You can track your order at the following tracking number (SD005407733) on the following Shipa website (https://bit.ly/3uGVxbp). Agent:  Is there anything else i can assist you with? Customer:  Can you send accurate address to the delivery guy Customer:  https://maps.app.goo.gl/5A9JoqpN64itQMaW7 Customer:  This is my accurate address Agent:  Please provide us with address information in order to update it (house number - neighborhood - street - city) and serve you to the fullest. Customer:  VJHF+MHW رواسي اﻻفق لﻻستثمارات العقارية، Al Aarid, Riyadh 13342 Customer:  Room no 5 Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else i can assist you with? Customer:  So at what date I will get my parcel? Agent:  Yes, you will receive your shipment at the address you want as soon as possible Agent:  Is there anything else i can assist you with? Customer:  No exact date? Agent:  You will receive it as soon as possible, please allow some time Agent:  Is there anything else i can assist you with? Customer:  Thank you ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to know about my order why didn't I received yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  julie Bot:  Hi Julie ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6132196789 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Customer:  Can you just check my order where is ot now I ordered s Customer:  Since five days earlier Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966554365741).  We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else i can assist you with? Customer:  IMAGE Customer:  Today there is no new update I'm waiting for my order Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  I send the location to the delivery guy but he didn't replied any thing Agent:  Is there anything else i can assist you with? Customer:  I want my parcel today at any cost Customer:  I can't wait anymore Customer:  +966530828660 this is the contact number of delivery guy Agent:  We understand that this will be really frustrating for you, as you have not received any update on your concerns. Please consider this as a rare example, rest assured that our team is working on your issue, and will get back to you as soon as possible. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6132196789 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  T Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  G Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  H Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6132196789 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My order number6132196789 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6132196789 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  juliet bunagan Bot:  Hi Juliet Bunagan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6132196789 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:01 PM, 31st Mar                   Modhi                   Hi Juliet  ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           03:02 PM, 31st Mar                     juliet bunagan                    What is status of my 6132196789           03:03 PM, 31st Mar                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:03 PM, 31st Mar                   Modhi                   Please confirm if this is your right phone number ++966554365741  ?           03:05 PM, 31st Mar                     juliet bunagan                    Yes           03:05 PM, 31st Mar                   Modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:06 PM, 31st Mar                   Modhi                   Is there anything else I can assist you with today?           03:06 PM, 31st Mar                     juliet bunagan                    I want my order between 4 to 5 o'clock           03:06 PM, 31st Mar                   Modhi                   We will try our best to receive your order as soon as possible            03:07 PM, 31st Mar                     juliet bunagan                    Tiraz Qutoof Villas, An Narjis, Riyadh 13336           03:07 PM, 31st Mar                     juliet bunagan                    This is my address           03:07 PM, 31st Mar                   Modhi                   Please be assured as we have escalated this issue to our concerned team and they are working on this to fix it for you.             03:08 PM, 31st Mar                   Modhi                   Is there anything else I can assist you with today?           03:08 PM, 31st Mar                     juliet bunagan                    Please ?? I want my parcel between 4 to 5 o'clock please           03:09 PM, 31st Mar                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           03:09 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4105189