Subject: Ticket Assigned - Conversation with qaiser akber
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 04:35:41 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with qaiser akber qaiser akber                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  qaiser akber Bot:  Hi Qaiser Akber ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503988489            10:50 AM, 29th Mar                   Modhi                   Hi Qaiser ,Good Morning, Thank you for contacting us. My name is modhi, I will be happy to assist you.           10:50 AM, 29th Mar                     qaiser akber                    Hello Modhi           10:51 AM, 29th Mar                     qaiser akber                    Few days back i placed one order online and paid by ATM card           10:51 AM, 29th Mar                     qaiser akber                    Payment was done on time           10:51 AM, 29th Mar                     qaiser akber                    Today again Payment been deducted from my ATM card           10:52 AM, 29th Mar                   Modhi                   Could you please share your order number so that I can assist you further?           10:52 AM, 29th Mar                     qaiser akber                    6131506768           10:52 AM, 29th Mar                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:53 AM, 29th Mar                     qaiser akber                    Okay           10:53 AM, 29th Mar                     qaiser akber                    Payment deducted 2 times           10:53 AM, 29th Mar                     qaiser akber                    1st when order being placed           10:54 AM, 29th Mar                     qaiser akber                    2nd time today           10:54 AM, 29th Mar                   Modhi                   Kindly share with us the message           10:55 AM, 29th Mar                     qaiser akber                    شراء إنترنت بطاقة:  urpay بطاقة ***3632  مبلغ: SAR 39.2 لدى: LANDMARK GROUP رصيد: 18.87 في: 29-03-2022 02:12           10:55 AM, 29th Mar                   Modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:59 AM, 29th Mar                   Modhi                   Is there anything else I can assist you with today?           10:59 AM, 29th Mar                     qaiser akber                    Get me complained number           11:00 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4093392