Subject: [JIRA] Jennie Prakash J mentioned you on REL-154853
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Mon, 18 Apr 2022 16:19:43 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-154853 Refund issue #6354058922 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDM0NjQ1N2UxYjM3NDJkYjhmM2RjNTA0MTczZTJjZjkiLCJwIjoiaiJ9 )

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REL-154853 ( https://landmark.atlassian.net/browse/REL-154853?atlOrigin=eyJpIjoiMDM0NjQ1N2UxYjM3NDJkYjhmM2RjNTA0MTczZTJjZjkiLCJwIjoiaiJ9 )

Refund issue #6354058922 ( https://landmark.atlassian.net/browse/REL-154853?atlOrigin=eyJpIjoiMDM0NjQ1N2UxYjM3NDJkYjhmM2RjNTA0MTczZTJjZjkiLCJwIjoiaiJ9 )
Jennie Prakash J 8:19 PM GST

Hi @Ahmed Omer Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. we shared the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-154853?atlOrigin=eyJpIjoiMDM0NjQ1N2UxYjM3NDJkYjhmM2RjNTA0MTczZTJjZjkiLCJwIjoiaiJ9 )

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