Subject: Ticket Assigned - Conversation with sana
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:11:40 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana nasir Bot:  Hi Sana Nasir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549872641 Bot:  Please wait while we transfer you to an agent Agent:  My name is Naif .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Customer:  Yes i placed order yesterday nad i canceled it after 5 minutes Customer:  I had cash in my credit Customer:  Now it's showing nothing Customer:  Why i didn't get my cash back in my credits? Agent:  Could you please share your order number so that I can assist you further? Agent:   I have not received a response from you still, please confirm if we are still connected? Customer:  6129902707 Agent:  Thank for sharing the order id with us, please just a moment to check that for you. Agent:  your payment method was cash on delivery, so we did not deducted anything from your account Agent:  Anything else i can help you with ? Customer:  No i use my credit half and another half i choose to pay on cash Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Ok thankyou Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  noor najam Bot:  Hi Noor Najam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Noor najam. Thank you for contacting us. My name is Rashed. How may I help you today? Customer:  IMAGE Customer:  As you can see from my last cancelation i didn't received my refund in my credits Agent:  Could you please share your order number so that I can assist you further? Customer:  6129902707 Customer:  IMAGE Customer:  IMAGE Agent:  Please give me some moments to check this for you Customer:  Ok Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else I can help you with ? Agent:  Thanks for contacting us. We look forward to serve you again. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6130357103 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi thanks for shopping with us, my name is Abdulmajeed. and i will be happy to assist you Customer:  I ordered this almost one week back and the status is still placed Agent:  Thanks for waiting Order is now ready for pickup in the chosen store, make sure to have your id to be able to collect it Agent:  Is there anything else I can assist you with today? Customer:  Ok thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Why i haven't received my order yet? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Why i haven't received my order yet? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129906511 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Sana  , thank you for getting in touch with us my name is Amirh May i know how i can help you? Customer:  Yes i haven't received my order yet Customer:  One day delivery guy messaged me but still no one is coming Customer:  Its been 2 weeks almost Agent:  Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information. Agent:  Do you have any other inquiries that we can help with? Customer:  No thank you just make sure i receive this order Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129906511 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 PM, 23rd Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           11:55 PM, 23rd Mar                     sana                    Can you please help me it's been soo late i haven't received my order yet?           11:55 PM, 23rd Mar                   Naif                   sure i'll do the needful           11:56 PM, 23rd Mar                   Naif                   Please allow me a moment to check this for you.           11:56 PM, 23rd Mar                     sana                    Okay           11:56 PM, 23rd Mar                   Naif                   Could you please share your order number so that I can assist you further?           11:57 PM, 23rd Mar                     sana                    Sure           11:57 PM, 23rd Mar                     sana                    6129906511           11:59 PM, 23rd Mar                   Naif                   Thank you for sharing the order id with us           11:59 PM, 23rd Mar                   Naif                   Please allow me a moment to check this for you.           11:59 PM, 23rd Mar                     sana                    Okay           11:59 PM, 23rd Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:01 AM, 24rd Mar                   Naif                   we will follow up with the team to make it delivered sorry about that           12:01 AM, 24rd Mar                     sana                    I hope this time they'll send it           12:02 AM, 24rd Mar                     sana                    It's been a very long time           12:02 AM, 24rd Mar                   Naif                   i know it's been a long time and we don't expect that           12:03 AM, 24rd Mar                   Naif                   we will make sure about it as i have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:04 AM, 24rd Mar                   Naif                   Anything else i can help you with ?           12:04 AM, 24rd Mar                     sana                    No that's it.. Thank you soo much           12:06 AM, 24rd Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 AM, 24rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070064