Subject: Ticket Assigned - Conversation with muhammad
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:11:40 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issue
 r may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596067626            11:25 PM, 23rd Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           11:26 PM, 23rd Mar                     muhammad                    Hi           11:26 PM, 23rd Mar                     muhammad                             11:27 PM, 23rd Mar                   Naif  
                  how can i help you /           11:27 PM, 23rd Mar                     muhammad                    I did not receive refund for above order           11:27 PM, 23rd Mar                     muhammad                    Could you please check in your system           11:27 PM, 23rd Mar                   Naif                   Please allow me a moment to check this for you.           11:27 PM, 23rd Mar                     muhammad                    Sure           11:28 PM, 23rd Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:29 PM, 23rd Mar                   Naif                   sorry for that           11:29 PM, 23rd Mar                   Naif                   ANYTHING ELSE I CAN HELP YOU WI
 TH ?           11:29 PM, 23rd Mar                     muhammad                    Is there a complaint number for reference           11:29 PM, 23rd Mar                   Naif                   Anything else i can help you with ?           11:30 PM, 23rd Mar                   Naif                   our team will contact you soon to solve this issue           11:30 PM, 23rd Mar                     muhammad                    Thank you           11:30 PM, 23rd Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069981