Subject: Ticket Assigned - Conversation with dr asmaa
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:11:38 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dr asmaa dr asmaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dr asmaa Bot:  Hi Dr Asmaa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966556458965            09:46 PM, 23rd Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           09:46 PM, 23rd Mar                   Naif                   Could you please share your order number so that I can assist you further?           09:46 PM, 23rd Mar                   Naif                   how can i help you Dt Asmaa?           09:47 PM, 23rd Mar                     dr asmaa                    6130927510           09:47 PM, 23rd Mar                     dr asmaa                    I have received this order & I want to make a return but its status on app still under processing           09:47 PM, 23rd Mar                     dr asmaa                    So I can’t request return           09:48 PM, 23rd Mar                   Naif                   so the status need to be update in order to process a return request           09:49 PM, 23rd Mar                   Naif                   Sorry for that           09:49 PM, 23rd Mar                   Naif                   Please allow me a moment to check this for you.           09:49 PM, 23rd Mar                     dr asmaa                    Ok           09:49 PM, 23rd Mar                     dr asmaa                    ?           09:52 PM, 23rd Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:53 PM, 23rd Mar                   Naif                   Anything else i can help you with ?           09:53 PM, 23rd Mar                     dr asmaa                    How long should I wait ?           09:53 PM, 23rd Mar                   Naif                   our team will contact you shortly to solve the issue           09:54 PM, 23rd Mar                     dr asmaa                    Ok           09:54 PM, 23rd Mar                     dr asmaa                    Thanx           09:54 PM, 23rd Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069661