Subject: Ticket Assigned - Conversation with gersun lanzuela
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:11:34 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gersun lanzuela gersun lanzuela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gersun lanzuela Bot:  Hi Gersun Lanzuela ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129467258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535167844            10:41 AM, 23rd Mar
                    Shehanah                   Hi, Thank you for contacting us. My name is shehanh , I will be happy to assist you.           10:42 AM, 23rd Mar                   Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           10:42 AM, 23rd Mar                     gersun lanzuela                    Please check my order status           10:42 AM, 23rd Mar                     gersun lanzuela                    6129467258           10:42 AM, 23rd Mar                     gersun lanzuela                    one item is still pending. it has already been more than 2 weeks.           10:42 AM, 23rd Mar                   Shehanah                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           10:43 AM, 23rd Mar                   Shehanah                   is there anything else i can help you with ?   
         10:43 AM, 23rd Mar                     gersun lanzuela                    I have not collected full order. please recheck details.           10:43 AM, 23rd Mar                     gersun lanzuela                    Order is 7 items. I was cancelled by Centrepoint.           10:43 AM, 23rd Mar                     gersun lanzuela                    5 has been collected.           10:44 AM, 23rd Mar                     gersun lanzuela                    1 is still pending           10:44 AM, 23rd Mar                   Shehanah                   The ( Full Length Jeggings with Elasticised Waistband and Pocket Detail) in your order ID 6129467258 went out of stock .           10:45 AM, 23rd Mar                   Shehanah                   is there anything else i can help you with ?           10:46 AM, 23rd Mar                     gersun lanzuela                    Dear, that is the one cancelled, I already received refund for that.           10:46 AM, 23rd Mar                    
  gersun lanzuela                    Thee is another one order that is not delivered.  The Lee Cooper Plain jeans.           10:46 AM, 23rd Mar                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:47 AM, 23rd Mar                   Shehanah                   is there anything else i can help you with ?           10:47 AM, 23rd Mar                     gersun lanzuela                    This is the same response I received last time.           10:48 AM, 23rd Mar                     gersun lanzuela                    Is it clear that I did not received one item?           10:48 AM, 23rd Mar                   Shehanah                   yes it is           10:49 AM, 23rd Mar                   Shehanah                   
 is there anything else i can help you with ?           10:49 AM, 23rd Mar                     gersun lanzuela                             10:50 AM, 23rd Mar                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:51 AM, 23rd Mar                   Shehanah                   is there anything else i can help you with ?           10:51 AM, 23rd Mar                     gersun lanzuela                    ok           10:51 AM, 23rd Mar                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4065998