Subject: Ticket Assigned - Conversation with gersun lanzuela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:11:33 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gersun lanzuela gersun lanzuela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gersun lanzuela Bot:  Hi Gersun Lanzuela ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129467258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535167844            06:09 PM, 19th Mar                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           06:12 PM, 19th Mar                     gersun lanzuela                    Hi Mohdi,           06:12 PM, 19th Mar                     gersun lanzuela                    want to follow up status of my order. So far only 5/6 has been collected.           06:12 PM, 19th Mar                   Modhi                   Could you please share your order number so that I can assist you further?           06:17 PM, 19th Mar                     gersun lanzuela                    thanks           06:18 PM, 19th Mar                     gersun lanzuela                    6129467258           06:18 PM, 19th Mar                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:22 PM, 19th Mar                   Modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:23 PM, 19th Mar                   Modhi                   Is there anything else I can assist you with today?           06:23 PM, 19th Mar                     gersun lanzuela                    because its more than a week now.           06:24 PM, 19th Mar                     gersun lanzuela                    so what is the update on my order?           06:24 PM, 19th Mar                     gersun lanzuela                    its originally 7. 1 was cancelled for no reason. and so far I received only 5.           06:24 PM, 19th Mar                     gersun lanzuela                    still waiting for the other 1.           06:24 PM, 19th Mar                   Modhi                   We would like to inform you item in order (6129467258) has been returned to the bank on (12/03/22 06:46) and it may take 7 to 14 business days to appear in your account, and if the amount does not appear in your account within the specified time, please contact us again in order to be fully taken.           06:29 PM, 19th Mar                   Modhi                   Is there anything else I can assist you with today?           06:29 PM, 19th Mar                     gersun lanzuela                    other item is still pending.           06:30 PM, 19th Mar                     gersun lanzuela                    dear only for 1 order has been returned/refunded.           06:30 PM, 19th Mar                     gersun lanzuela                    i received around 38 as refund for the 1 item           06:31 PM, 19th Mar                   Modhi                   Please be assured as we have escalated this issue to our concerned team and they are working on this to fix it for you.             06:34 PM, 19th Mar                   Modhi                   Is there anything else I can assist you with today?           06:34 PM, 19th Mar                     gersun lanzuela                    ok thanks.           06:34 PM, 19th Mar                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:39 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048615