Subject: Ticket Assigned - Conversation with amna schaerer
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:10:48 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna schaerer amna schaerer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amna schaerer Bot:  Hi Amna Schaerer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6130832900 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569010100            04:49 PM, 20th Mar                     amna schaerer                    Order received but 1 item missing           04:49 PM, 20th Mar                   Amirah                   Hi   Amna  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           04:50 PM, 20th Mar                     amna schaerer                    Order received but 1 item missing           04:50 PM, 20th Mar                     amna schaerer                    Floral A Line Jalabiyah ( free size). I got the slip but not the dress           04:51 PM, 20th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:51 PM, 20th Mar                   Amirah                   After checking your order with the shipping partner, we find out that your order has been fully shipped           04:53 PM, 20th Mar                     amna schaerer                    I only received the slip not the dress           04:54 PM, 20th Mar                     amna schaerer                    The Jslabiyah itself is missing           04:54 PM, 20th Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           04:55 PM, 20th Mar                     amna schaerer                             04:55 PM, 20th Mar                     amna schaerer                    This is only the to wear under the Jalabiyah.           04:56 PM, 20th Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           04:58 PM, 20th Mar                   Amirah                   Do you have any other inquiries that we can help with?           04:58 PM, 20th Mar                     amna schaerer                             04:59 PM, 20th Mar                     amna schaerer                    This is missing           04:59 PM, 20th Mar                     amna schaerer                    Can I get a refund or will it be sent?           05:00 PM, 20th Mar                   Amirah                   The request has been submitted, we will contact you as soon as new information becomes available           05:00 PM, 20th Mar                   Amirah                   Do you have any other inquiries that we can help with?           05:01 PM, 20th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4052937