Subject: Ticket Assigned - Conversation with anamshaqib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 05:10:47 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anamshaqib anamshaqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anamshaqib Bot:  Hi Anamshaqib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  531859345            12:40 PM, 20th Mar                   Amirah                   Hi   Anamshaqib, thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:40 PM, 20th Mar                     anamshaqib                    Order no 6130319740 i have received this order yesterday but unfortunately one polo t shirt is not good in size           12:42 PM, 20th Mar                     anamshaqib                    I dont no why my account is not working several time i reset my password           12:42 PM, 20th Mar                     anamshaqib                    So i dont no how can i return this shirt           12:43 PM, 20th Mar                   Amirah                   In the meantime, an exchange is not available at center point You can return online purchases through the below three channels:    - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.centrepointstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (centerpoint ) store across the KSA.           12:43 PM, 20th Mar                   Amirah                   Do you have any other inquiries that we can help with?           12:43 PM, 20th Mar                     anamshaqib                    This shirt is  very important for me as this is birthday gift for my husband if i can get it exchanged today please           12:44 PM, 20th Mar                   Amirah                   In the meantime, an exchange is not available at center point You can return online purchases through the below three channels:    - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.centrepointstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (centerpoint ) store across the KSA.           12:45 PM, 20th Mar                   Amirah                   Do you have any other inquiries that we can help with?           12:46 PM, 20th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 PM, 20th Mar                     anamshaqib                    Sir i couldn't log in to my account that's the reason i contacted you           12:48 PM, 20th Mar                     anamshaqib                    How can i get chnge this t shirt           12:48 PM, 20th Mar                     anamshaqib                    ?           12:49 PM, 20th Mar                   Amirah                   Please delete the application and reinstall it and try to purchase and return again. If the problem persists, please contact us again to solve the problem           12:49 PM, 20th Mar                     anamshaqib                    I did this several times           12:49 PM, 20th Mar                     anamshaqib                    Also reset my password           12:50 PM, 20th Mar                   Amirah                   You can visit the nearest branch, as for the problem, you can provide us with a picture of the problem so that the team can solve the problem           12:51 PM, 20th Mar                   Amirah                   Do you have any other inquiries that we can help with?           12:52 PM, 20th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4051399