Subject: Ticket Assigned - Conversation with moin
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 09:24:33 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moin moin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moin Bot:  Hi Moin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553319237            04:16 AM, 15th Feb                   Naif                   Hi Moin  . Thank you for contacting us. Im Naif . How may I help you today?           04:17 AM, 15th Feb                   Naif                   Hi, I'm not getting a response from you. Are we still connected?           04:19 AM, 15th Feb                     moin                    Last week collect the item but still no any updates, in the application showing return request           04:19 AM, 15th Feb                   Naif                   Please share with me your order number so that i can assist you with this accordingly.           04:20 AM, 15th Feb                     moin                    We received your return request for order 6124777932 Embroidered Jacket with Flared... +2item(s). Our delivery partner will pick up your return in 2-5 days.           04:21 AM, 15th Feb                   Naif                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:21 AM, 15th Feb                     moin                    Ok           04:22 AM, 15th Feb                   Naif                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:22 AM, 15th Feb                   Naif                   Your case has been escalated we will contact you sooner.           04:22 AM, 15th Feb                   Naif                   Is there any thing else that i can help you with?           04:22 AM, 15th Feb                     moin                    Ok           04:24 AM, 15th Feb                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:24 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3894307