Subject: Ticket Assigned - Conversation with elizabeth lomboy/ late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 09:23:13 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elizabeth lomboy/ late delivery elizabeth lomboy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elizabeth lomboy Bot:  Hi Elizabeth Lomboy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6127818466 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  570292123 Bot:  Please wait while we transfer you to an agent Agent:  Hi Elizabeth lomboy. Thank you for contacting us. My name is Rashed. How may I help you today? Customer:  My email.... [email-masked] Customer:  Please kindly check, I ordered since February 27 til now it wasn't deliver yet order number 6127818466 Agent:  Please give me some moments to check this for you Agent:  Can you confirm if that is your phone number : 570292123 ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Please note that the conversation will be closed because there is no response from you. Please don't hesitate to contact us again.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please I need some help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I ordered items til now it wasn't deliver yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  elizabeth lomboy Bot:  Hi Elizabeth Lomboy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6127818466 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:02 AM, 04th Mar                     elizabeth lomboy                    Thank you           04:02 AM, 04th Mar                   saud                   Hi Elizabeth lomboy. Thank you for contacting us. My name is Saud. How may I help you today?           04:02 AM, 04th Mar                     elizabeth lomboy                    Please I ordered items since February 27 til now I didn't receive it.           04:03 AM, 04th Mar                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:04 AM, 04th Mar                   saud                   +966570292123 is this number correct           04:05 AM, 04th Mar                     elizabeth lomboy                    Yes Sir           04:05 AM, 04th Mar                   saud                   please if you do not receive the order by Sunday contact us again           04:07 AM, 04th Mar                     elizabeth lomboy                    Actually I gave all my details but why they didn't deliver it           04:08 AM, 04th Mar                   saud                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:09 AM, 04th Mar                     elizabeth lomboy                    SMSA is that your partnership when it comes to delivering the orders of the customers?coz they message me to collect my order and according to the details that I received was free delivery..           04:10 AM, 04th Mar                   saud                   please wait for the team to contact you           04:11 AM, 04th Mar                   saud                   is there anything more I can assist you with?           04:13 AM, 04th Mar                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 AM, 04th Mar                     elizabeth lomboy                    Yes please kindly make sure that the items that I ordered will be the same as I want..thank you           04:14 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3973663