Subject: Ticket Assigned - Conversation with rola sammour
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 09:22:21 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rola sammour rola sammour                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rola sammour Bot:  Hi Rola Sammour ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by c
 ard - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533324499            02:10 PM, 27th Feb                   Shehanah                   Hi Rola , Thank you for contacting us. My name is  Shehanh, I will be happy to assist you.           02:11 PM, 27th Feb                     rola sammour                    Hi I have an order number: 6125626471. It was click and collect but when I went to t
 he store they said that it was returned           02:11 PM, 27th Feb                     rola sammour                    can you check it please?           02:12 PM, 27th Feb                   Shehanah                   Could you please share your order number so that I can assist you further?           02:12 PM, 27th Feb                     rola sammour                    and if yes returned, will I receive my money back?           02:12 PM, 27th Feb                     rola sammour                    6125626471           02:12 PM, 27th Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:12 PM, 27th Feb                     rola sammour                    okk           02:12 PM, 27th Feb                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you i
 n resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:13 PM, 27th Feb                   Shehanah                   is there anything else i can help you with ?           02:14 PM, 27th Feb                     rola sammour                    ok thank you           02:14 PM, 27th Feb                     rola sammour                    no thank you           02:14 PM, 27th Feb                     rola sammour                    have a wonderful day           02:14 PM, 27th Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3950735