Subject: Ticket Assigned - Conversation with Ainur Stonetree
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 14 Apr 2022 13:04:07 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ainur Stonetree Ainur Stonetree                    Hello. Yesterday your company delivered new sofa to Lake Terrace 1811 and picked up old sofa. Old sofa should not be taken by your company. Please arrange delivery to Building 248, flat no 109, Discovery Garden           11:13 AM, 13th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:13 AM, 13th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:13 AM, 13th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:13 AM, 13th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:13 AM, 13th Apr                   gaurav                   Hi Ainur Stonetree. Thank you for contacting us. My name is Gaurav. How may I help you today?           11:13 AM, 13th Apr                   gaurav                   Please allow me a moment and I will check on this for you.           11:16 AM, 13th Apr                   gaurav                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update.           11:40 AM, 13th Apr                   gaurav                   Also please tell me the query in details.           11:40 AM, 13th Apr                   gaurav                   what is the issue that you faced related to delivery ?           11:44 AM, 13th Apr                     Ainur Stonetree                    Hello. Yesterday your company delivered new sofa to Lake Terrace 1811 and picked up old sofa. Old sofa should not be taken by your company. Please arrange delivery to Building 248, flat no 109, Discovery Garden           11:45 AM, 13th Apr                   gaurav                   Please allow me a moment and I will check on this for you.           11:51 AM, 13th Apr                   gaurav                   my team is check for the relevant information for you.           11:57 AM, 13th Apr                     Ainur Stonetree                    Kindly arrange delivery of old sofa, which was picked up by your Team by mistake to Building 248, flat no 109, Discovery Garden           11:59 AM, 13th Apr                   gaurav                   Please allow me a moment and I will check on this for you.           11:59 AM, 13th Apr                     Ainur Stonetree                    It is urgently, Owner is asking for his sofa           12:00 PM, 13th Apr                     Ainur Stonetree                    Can you please provide contact details of manager of delivery Department           12:01 PM, 13th Apr                   gaurav                   Please confirm me once, you did not ask our delivery team to pick up the old sofa.           12:09 PM, 13th Apr                     Ainur Stonetree                    We didn't ask your delivery team to pick up the old sofa           12:10 PM, 13th Apr                     Ainur Stonetree                    Confirmed           12:11 PM, 13th Apr                   gaurav                   Alright, I have raised a complaint 3782524,  please see our team will investigate the matter.           12:12 PM, 13th Apr                   gaurav                   I hope this helps, please feel free to come back and chat with us if you have any queries in the future.           12:12 PM, 13th Apr                     Ainur Stonetree                    When I can expect delivery of old sofa to Building 248, flat no 109, Discovery Garden ?           12:14 PM, 13th Apr                     Ainur Stonetree                    It is urgently           12:14 PM, 13th Apr                   gaurav                   our team will investigate and i cannot confirm you for the exact date as team pickup the sofa from a different location.           12:19 PM, 13th Apr                     Ainur Stonetree                    Please clarify, what does "i cannot confirm you for the exact date as team pickup the sofa from a different location." mean?           12:20 PM, 13th Apr                     Ainur Stonetree                    Old sofa was picked up from apartment Lake Terrace 1811, and new sofa delivered to apartment Lake Terrace 1811           12:21 PM, 13th Apr                   gaurav                   our team will contact you for the same, shortly. i cannot confirm you the exact date and we cannot confirm you the delivery to a new location.           12:25 PM, 13th Apr                   gaurav                   Please feel free to come back and chat with us if you have any queries in the future. My name is Gaurav and have a wonderful day!           12:25 PM, 13th Apr                     Ainur Stonetree                    Can you provide me number of manager of delivery department?           12:27 PM, 13th Apr                   gaurav                   we have already arranged a call back for you from my team. Please wait for sometime to resolve the issue from our end.           12:28 PM, 13th Apr                   gaurav                   you may contact us at : 800-HOMEBOX (800-4663269)           12:29 PM, 13th Apr                   gaurav                   I hope this helps, please feel free to come back and chat with us if you have any queries in the future.           12:30 PM, 13th Apr                   gaurav                   Thank you for choosing HomeBox. My name is Gaurav  Have a wonderful day ahead and happy shopping!           12:30 PM, 13th Apr                     Ainur Stonetree                    Gaurav, I'm waiting for call from your company           12:31 PM, 13th Apr                   gaurav                   Yes, our team will contact you for the same.           12:32 PM, 13th Apr                     Ainur Stonetree                    Ok           12:32 PM, 13th Apr                   gaurav                   Please feel free to come back and chat with us if you have any queries in the future. My name is Gaurav and have a wonderful day!           12:32 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4170892