Subject: New Reply Received - Re: Your products are on the way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 13 Apr 2022 09:45:08 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div><div dir="auto">Its ok.. anyway I have cheated by you. I dont have anymore services from you . </div></div>
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<div>On Tue, 12 Apr 2022 at 1:15 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Bindu, </div>
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<div dir="ltr">We would like to apologise for the inconvenience caused to you. We never wanted you to have such unpleasant experience at HomeBox. Please consider it, as one of the rarest situation that has occured. We would like to inform you that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br><br>·You can contact our customer support team on 800-4663269 to book a return.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<br>·You can now drop off your return to any HomeBox store across the UAE.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 4-20 working days.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 30 days to do a return and a refund.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4159759