Subject: New Reply Received - 9563670556
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 12 Apr 2022 09:15:09 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  9563670556  Ticket comment <div dir="ltr">
<div><font>Home box team,</font></div>
<div><font>Please  resolve this issue as soon as possible to save time of both of us.  My case is clear, my order was for a Sofa bed for the price of AED 599 Color <font color="#000000" style="background-color:rgb(255,255,0)">BROWN.  </font></font></div>
<div><font>The delivered was another colou<span style="background-color:rgb(255,255,0)">r DARK GREEN.</span>  When i made a complaint someone came from Homebox side and inspected the item and send a Report.  Since there was no action from Home box side Call center number was 800-4664269 and one female agent simply answered as 'your claim is rejected as we have report that ordered item was correct'  which is wrong.  I have contacted the person who came for inspection and with great difficulty he admitted the delivered piece is wrong colour which is<span style="background-color:rgb(255,255,0)"> DARK GREEN.</span>  </font></div>
<div><font><br></font></div>
<div><font>I'm attaching copy of my order sheet and the screenshot of Whatsapp chat with your inspection agent.</font></div>
<div><font><br></font></div>
<div><font>Please advise your final decision immediately for me to decide further.  Please treat this as urgent and DO NOT IGNORE like previous emails.</font></div>
<div><font><br></font></div>
<div><font>Thanks. </font></div>
<div><font><br></font></div>
<div><font>Regards</font></div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div style="font-size:small"><span style="color:rgb(17,17,17);font-family:sans-serif;font-size:13px;line-height:18.2px;background-color:rgb(240,248,252)">regards,</span></div>
<div style="font-size:small"><i style="color:rgb(17,17,17);font-family:sans-serif;font-size:13px;line-height:18.2px;background-color:rgb(240,248,252)"><b><br></b></i></div>
<div style="font-size:small"><i style="color:rgb(17,17,17);font-family:sans-serif;font-size:13px;line-height:18.2px;background-color:rgb(240,248,252)"><b>Munir Parambath</b></i></div>
<div><font><span style="line-height:18.2px;background-color:rgb(240,248,252)"><i><font color="#111111"><font>mob. +971-50-2110545</font></font></i></span></font></div>
<div><font><span style="line-height:18.2px;background-color:rgb(240,248,252)"><i><font color="#111111">       </font><font color="#000000">  +971-50-2309131</font></i></span></font></div>
<div><font><span style="line-height:18.2px;background-color:rgb(240,248,252)"><i><font color="#000000">       </font></i></span></font></div>
</div></div></div></div></div></div></div></div></div></div></div>
<br>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 12, 2022 at 7:25 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Parambath,<br><br>Thank you for reaching out to us with your concern.<br><br>We’re on it - and we’ll do our best to sort this out quickly.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>Our team is working on your issue and will get back to you as soon as possible.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043327773352'>ORDER SHEET.jpeg</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043327773354'>Whatsapp chat.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4133628