Subject: New Reply Received - Re: Your products are on the way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 12 Apr 2022 04:16:15 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div><div dir="auto">Dear Team, </div></div>
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<div dir="auto">I can understand your policy. </div>
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<div dir="auto">What is the reason for not delivering the ordered colour? </div>
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<div dir="auto">If you have no stock of this colour , then why you are not informed me ? </div>
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<div dir="auto">Why you have delivered another colour and cheated me? </div>
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<div dir="auto">If it is still not available, why this product is in the site and shows stock availavle? </div>
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<div dir="auto">This is your mistake, so that you have to get the ordered one.I am not going to initiate the return. </div>
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<div dir="auto">This is your mistake and you are responsible to clear this . </div>
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<div dir="auto">WE , THE CUSTOMERS DONT WANT TO KNOW THE POLICY AND PROCEDURE AFTER GETTING CHEATED BY YOU. </div>
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<div dir="auto">Bindu </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 12 Apr 2022 at 1:01 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Bindu,</div>
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<br>Thank you for shopping with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br><br>·You can contact our customer support team on 800-4663269 to book a return.</div>
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<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any HomeBox store across the UAE.<br><br>Here’s what you need to do:<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any HomeBox store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 4-20 working days.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 30 days to do a return and a refund.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4159759