Subject: Ticket Assigned - 3755628 / 29004604344720220330 / WWD issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 06 Apr 2022 06:10:24 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3755628 / 29004604344720220330 / WWD issue Tasneem                    Good morning           09:52 AM, 06th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:52 AM, 06th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:52 AM, 06th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:52 AM, 06th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:52 AM, 06th Apr                     Tasneem                    ***********720220330           09:53 AM, 06th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:54 AM, 06th Apr                   New                   If you have any pictures that you would like to share, please do that.            09:54 AM, 06th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:54 AM, 06th Apr                     Tasneem                    My bed was delivered on Monday but not set up as the wrong parts were sent. The delivery guy said they will bring the correct parts Wednesday morning. Please let me know what time today it will be done?           09:54 AM, 06th Apr                   Ahmed                   Can you share your active contact number and email address and the item photo showing the issue with us please.           09:57 AM, 06th Apr                     Tasneem                    0504028565, [email-masked]           09:58 AM, 06th Apr                   Ahmed                   We have checked and would like to let you know that our team is working on your issue and they will contact you to arrange the issue resolved within 3 to 5 working days.           10:02 AM, 06th Apr                     Tasneem                    From Monday it has been 3 days already           10:03 AM, 06th Apr                     Tasneem                    ?           10:07 AM, 06th Apr                   Ahmed                   We’re really sorry if we’ve taken longer than usual to get back to you. Our team is working on your issue and will get back to you as soon as possible.           10:09 AM, 06th Apr                   Ahmed                   I've just checked the order. We've escalated your follow up request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           10:09 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4133421