Subject: Ticket Assigned - Code issue / [email-masked]
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 05:07:24 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Code issue / [email-masked] Siju                    hi           08:35 AM, 31st Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:35 AM, 31st Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:35 AM, 31st Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:35 AM, 31st Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:35 AM, 31st Mar                     Siju                    am doi
 ng my first order           08:37 AM, 31st Mar                     Siju                    can i get some discount           08:37 AM, 31st Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            08:37 AM, 31st Mar                   New                   If you have any pictures that you would like to share, please do that.            08:37 AM, 31st Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           08:37 AM, 31st Mar                   Ahmed                   We have checked and we would like to inform you that you can use the code (APPXTRA5) on your first order with us, to get the discount.           08:40 AM, 31st Mar                     Siju  
                   this code is not taking           08:40 AM, 31st Mar                     Siju                    any purchase limit to use this code ?           08:40 AM, 31st Mar                     Siju                    Kulltorp Queen Size Bed - 150x200 cms           08:42 AM, 31st Mar                     Siju                    am buying this which cost me 599           08:42 AM, 31st Mar                   Ahmed                   can you share with us a screenshot showing the issue with the order / code ?           08:43 AM, 31st Mar                     Siju                    Voucher is valid on first time purchase. Retry?           08:43 AM, 31st Mar                     Siju                    i never purchased online before           08:44 AM, 31st Mar                     Siju                    i purchased only on store           08:44 AM, 31st Mar                   Ahmed                   can you share with us your registered email address and a screenshot of the error s
 o we can check and help you           08:48 AM, 31st Mar                     Siju                    [email-masked]           08:49 AM, 31st Mar                     Siju                             08:49 AM, 31st Mar                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           08:53 AM, 31st Mar                     Siju                    ok           08:54 AM, 31st Mar                     Siju                    i want to finish my order           08:54 AM, 31st Mar                   Ahmed                   we will check the issue with the technical team and we will update you on this issue.           08:57 AM, 31st Mar                     Siju                    ok           08:58 AM, 31st Mar                   Ahmed                   we would advise you to 
 please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it also and update us if the issue is resolved.           08:58 AM, 31st Mar                     Siju                    ok           08:59 AM, 31st Mar                     Siju                    it says same error only           09:01 AM, 31st Mar                     Siju                    i tried your step already           09:01 AM, 31st Mar                   Ahmed                   We have share the issue with the technical team and we will update you on this regard as soon as possible.           09:03 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4103423