Subject: New Reply Received - 9561841546 - 9561840720 address change
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Mar 2022 10:34:51 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  9561841546 - 9561840720 address change  Ticket comment <div>Hello I want to reschedule my order to alnjda street Abu Dhabi city . Villa no 25  near burjeel hospital mobile no 0506656417 </div>
<div>Thank you in<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Mar 2022, at 2:20 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4071567</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mustehsan Siddiqui : </div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Hello</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:32 PM, 25th Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:32 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:32 PM, 25th Mar</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Can I reschedule my delivery time</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:32 PM, 25th Mar</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Got this order?!</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:33 PM, 25th Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:34 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>If you have any pictures that you would like to share, please do that. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:34 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:34 PM, 25th Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Waiting</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:35 PM, 25th Mar</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_aecca497cfaed7a57ece2a8b630e90fc50781db2ed83d2502aa05a050f9b059a/img_sk769haq6b_978b22cc7c9b978f35fdac00c82f517d22a34956c1866a5abb807655f8f98eec.jpeg"></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:35 PM, 25th Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please wait while we check the details. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:39 PM, 25th Mar</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ok</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:44 PM, 25th Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for allowing me the time to check. I appreciate your patience.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:50 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We request you to contact us in the evening to reshcedle the order and to update the address since your order now still on its way to warehouse</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:54 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We sincerely apologize for any inconvenience caused you. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:54 PM, 25th Mar</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:54 PM, 25th Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ok , I’ll contact you evening</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:55 PM, 25th Mar</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Marwa</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/helmet.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Thank you</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:55 PM, 25th Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alhamzi</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_48c9d0fdfa6b075981d946ce09076033a6fb03d78cb9361ecf0e9e01b5cbd5c4/img_mv0grit791_ee47b46d030799951d90787deaedac6428dabf28d630ce6e7b4af8e82829a29f.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">12:57 PM, 25th Mar</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/593685550119396" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4071567