Subject: New Reply Received - refund issue /9560007265
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Mar 2022 06:06:20 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  refund issue /9560007265  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MzVw0YQ-52EROC1oD86lyA~~/AALN9wA~/RgRkHo9WPVcDc3BjQgpiKtZbPWIwcE-pUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
<div>Dear team, </div>

<div>Kindly confirm the order number that has the description of the missing item (163446714 - - Blanca Marble Serving Tray with Handle - 22x30x4 cms)</div>

<div>As per the system, please check the orders' description for the mentioned orders:</div>

<div>SD005239148 - Verdura Glass Mirror Candle Dish - 25.5 cms - Multicolour</div>

<div>SD005242656 - Blanca Marble Cake Holder with Cover and Metal Stand - Multicolour</div>

<div>SD005291980 - Blanca Marble Cake Holder with Cover and Metal Stand - Multicolour</div>

<div>SD005239143 - HBSO 16-in-1 Tool Kit Set - Multicolour<br>
Best regards,</div>

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<br>
<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/3/2022 9:45 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4024257] - refund issue /9560007265</div>

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<div dir="ltr">Dear team,<br>
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4024257" rel="noreferrer">#4024257</a> raised by Em Alazad ([email-masked]).</div>
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<div dir="ltr">Kindly check on the below as the customer confirming that Shipa team collected it all including the below item , how ever the warehouse team confirmed that they didn't receive the item from the below AWBs . </div>

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<div dir="ltr">Order :9560007265<br>
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<div dir="ltr">Item : 163446714 - - Blanca Marble Serving Tray with Handle - 22x30x4 cms</div>

<div dir="ltr">AWB : SD005239143  / SD005291980 / SD005242656 /  9560007265 / SD005239148 <br>
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<div dir="ltr">Best regards</div>

<div dir="ltr">​The Support Team</div>

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<blockquote class="freshdesk_quote">On Fri, 25 Mar at 9:39 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="rtl"><span class="separator">مرحبا عميلنا العزيز.<br>
 <br>
شكرا للتأكيد.<br>
  <br>
نأسف لمروركم بهذا التجربة معنا. هذه ليست التجربة التي نريد أن يحصل عليها عملائنا. كن مطمئنًا أننا نقوم بما يلزم لحل هذه المشكلة بأسرع وقت. نطلب من حضرتكم السماح لنا ببعض الوقت.<br>
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شكرا لتعاونكم ونقدر تفهمكم معنا.<br>
 <br>
لا تتردد في التواصل معنا في حال وجود أي إستفسارات.<br>
 <br>
أصدقائك<br>
فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/sV8BoNGRCX99jooHQXwpXA~~/AALN9wA~/RgRkHo9WPlcDc3BjQgpiKtZbPWIwcE-pUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4024257