Subject: New Reply Received - Return ff damaged item 9522882106
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 08:28:49 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Return ff damaged item 9522882106  Ticket comment <div dir="ltr">Last time your team called me, they agreed with me that they will replace the entire bed and not just the part. I got this confirmation on call.<div>Yesterday i confirmed the same thing in email that i have agreed to replace the entire bed.</div>
<div>Still today your team is calling me that they are available to change the part.</div>
<div>Like are you intentionally doing this ?? Or you really cannot read / understand ?? Am I the one at fault here ?? Do you guys talk to each other within your company ????</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 23, 2022 at 10:35 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Azam, </div>
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<div dir="ltr">Greetings of the day to you !</div>
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<div dir="ltr">Thank you for the confirmation. </div>
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<div dir="ltr">Please be informed that concerned team has been updated for it, they are looking into the matter and please be assured that you will be contacted shortly for further assistance. </div>
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<div dir="ltr">Thank you for being patience and understanding. </div>
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<div dir="ltr">Thanks &amp; Regards,</div>
<div dir="ltr">The Support Team <br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3948235