Subject: New Reply Received - update address GDMS / 9561617086
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 09:24:31 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  update address GDMS / 9561617086  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Delivery Address:</div>
<div dir="ltr"><br></div>
<div dir="ltr">Waters Edge</div>
<div dir="ltr">Yas Island</div>
<div dir="ltr">Building 7</div>
<div dir="ltr">Appt 904</div>
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<div dir="ltr">Many thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Mar 2022, at 13:18, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4050754</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Ahmed Omer : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Angie,</div>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have checked and would like to let you know that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-4663269 to make a return and to be notified of the refund amount based on our return policy.<br>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Home Box) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Home Box) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>As for the order number (9561617086) we couldn't update the new address Kindly contact us after 24 hours so we can update the order delivery address for you and resolve the issue as soon as possible.</div>
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<div dir="ltr">We reiterate our apologies and share your understanding and patience.</div>
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<div>your friends,</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4050754