Subject: New Reply Received - escalation / 29001004926620220223 follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Mar 2022 13:22:01 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  escalation / 29001004926620220223 follow up  Ticket comment <div>What mattress u talking about ? … mattress already returned .. yesterday i called for the status of my refund .. And also i mentioned about my make up table drawer, which is broken .. and u guys asking about photo of mattress .. seriously most pathetic customer service i ever exerience is from home box.<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, March 20, 2022, 17:19, Home Box &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4046561</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Hasan Nour : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Thaha,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We request you to please share a picture or video for the mattress, so that we can assist you accordingly with this.</div>
<div><br></div>
<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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<div><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046561