Subject: [JIRA] Jennie Prakash J mentioned you on REL-153774
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Wed, 16 Mar 2022 12:19:23 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-153774 Refund not reflected 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNWIzNjY3NzU4ZjQ1NDRjZTk5NWY1MDg3M2EyYmM2Y2QiLCJwIjoiaiJ9 )

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REL-153774 ( https://landmark.atlassian.net/browse/REL-153774?atlOrigin=eyJpIjoiNWIzNjY3NzU4ZjQ1NDRjZTk5NWY1MDg3M2EyYmM2Y2QiLCJwIjoiaiJ9 )

Refund not reflected ( https://landmark.atlassian.net/browse/REL-153774?atlOrigin=eyJpIjoiNWIzNjY3NzU4ZjQ1NDRjZTk5NWY1MDg3M2EyYmM2Y2QiLCJwIjoiaiJ9 )
Jennie Prakash J 4:19 PM GST

Hi @Ahmed Omer Refund initiated for SAR 22.

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-153774?atlOrigin=eyJpIjoiNWIzNjY3NzU4ZjQ1NDRjZTk5NWY1MDg3M2EyYmM2Y2QiLCJwIjoiaiJ9 )

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