Subject: Ticket Assigned - 9561262639 / POD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Mar 2022 07:38:05 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9561262639 / POD Laluna                    Hello           11:27 AM, 16th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:27 AM, 16th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:27 AM, 16th Mar                     Laluna                    Any updated on my order?           11:27 AM, 16th Mar                     Laluna                    9561262639           11:27 AM, 16th Mar                     Laluna                    Did you contact the courier yet?           11:27 AM, 16th Mar                   Ahmed                   Kindly allow me few moments so I can check the details of the order            11:28 AM, 16th Mar                     Laluna                    Okay           11:30 AM, 16th Mar                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:32 AM, 16th Mar                   Ahmed                   We’re really sorry if we’ve taken longer than usual to get back to you. Our team is working on your issue and will get back to you as soon as possible.           11:32 AM, 16th Mar                     Laluna                    This is gonna take a month right? Like last time           11:33 AM, 16th Mar                     Laluna                    Why would it say delivered if it wasn’t?           11:33 AM, 16th Mar                     Laluna                    I need my stuff this week max next week           11:33 AM, 16th Mar                   Ahmed                   we are checking the issue with the courier team system once the matter is resolved we will update you as soon as we can.  Kindly allow us some time to the needful.           11:35 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4033167