Subject: Ticket Assigned - Conversation with mona
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 12:59:17 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Hello           04:38 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:38 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:38 PM, 05th Mar                     mona                    None came to fix the chairs           04:38 PM, 05th Mar                     mona                    Order number is 9656723544           04:39 PM, 05th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:40 PM, 05th Mar                   New                   If you have any pictures that you would like to share, please do that.            04:40 PM, 05th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:40 PM, 05th Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            04:43 PM, 05th Mar                     mona                    Pls chcek           04:43 PM, 05th Mar                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           04:47 PM, 05th Mar                     mona                    What happened           04:48 PM, 05th Mar                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:50 PM, 05th Mar                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update.           04:50 PM, 05th Mar                     mona                    Your guys said he will come today fix it           04:52 PM, 05th Mar                     mona                    But till now nobody visited and updated for fixing           04:52 PM, 05th Mar                     mona                    Please tell me how much time.to get the fix two chairs to fix we aren't asking for new chairs, I hope you will understand this           04:54 PM, 05th Mar                     mona                    Please arrange today as we are waiting since morning           04:54 PM, 05th Mar                   Ahmed                   we will make sure to resolve your the issue and fix the items as soon as possible and we have escalated the issue, and the concerned team will contact you to arrange the item fixing.           04:58 PM, 05th Mar                   Ahmed                   Kindly allow us some time to do the needful.           04:58 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3979015