Subject: Ticket Assigned - Conversation with Vishal
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 06:09:22 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vishal Vishal                    Hi           09:51 AM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:51 AM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:51 AM, 05th Mar                   Ahmed                   Hi this is Ahmed how can I help you today            09:51 AM, 05th Mar                     Vishal                    I was trying to use a voucher code And went till payment page but due to some reason i had to restart my app  And now voucher says invalid           09:52 AM, 05th Mar                     Vishal                    Can you please help me add it           09:52 AM, 05th Mar                   Ahmed                   can you share with us the voucher code, where you got the code from and the error notification screenshot.           09:54 AM, 05th Mar                     Vishal                    APPXTRA5           09:56 AM, 05th Mar                     Vishal                             09:56 AM, 05th Mar                     Vishal                    It was around 25 aed discount           09:57 AM, 05th Mar                   Ahmed                   can you share with us your registered email address and form where you got the voucher code.           10:00 AM, 05th Mar                     Vishal                    [email-masked]           10:01 AM, 05th Mar                     Vishal                    Got it from one of my friend since he had used it few days back           10:02 AM, 05th Mar                   Ahmed                   We have checked and we would like to inform you that the code has been used by you today on placing the order (9559995400) but the order payment still on validation and on verifying status.           10:04 AM, 05th Mar                     Vishal                    How can i continue that same payment           10:04 AM, 05th Mar                   Ahmed                   we will escalate the issue to our technical team to cancel the order and it will take 24 hours before you can place new order with the same code. as the payment has not been verified we can not resume the transaction.           10:06 AM, 05th Mar                   Ahmed                   Is there anything else I can help you with ?            10:08 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976962