Subject: Ticket Assigned - Conversation with Girly Nicolas
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 13:10:28 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Girly Nicolas Girly Nicolas                    Please cancel my order 9559559215           04:58 PM, 04th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:58 PM, 04th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:58 PM, 04th Mar                     Girly Nicolas                    No calls received from your team           04:58 PM, 04th Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            04:58 PM, 04th Mar                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           05:05 PM, 04th Mar                   Ahmed                   We’re really sorry if we’ve taken longer than usual to get back to you. Our team is working on your issue and will get back to you as soon as possible.           05:05 PM, 04th Mar                   Ahmed                   I apologise for this inconvenience. I'm going to go ahead and escalate  your (9559559215 ) follow up to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours..  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           05:09 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3975217