Subject: New Reply Received - Re: Your refund is on its way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 12:02:07 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>Good day, </div>
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<div>In regards to above mentioned subject please note that till date I did not get the balance amount in my credit card , I contacted the bank and they only confirm receiving two payments from Tabby total is AED 147.5 only and the balance payment of AED 357.5 not yet credited to my credit card, kindly check again and advise when I can get my balance payment and close this subject please. </div>
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<div>From Tabby: </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxNDM2NTA5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LOD7ACXDhU_nk63mKlo9n197aPOM2TZA9VZoLzUDylk"><br>
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<div id="AppleMailSignature" dir="ltr">Waiting your reply, </div>
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<div id="AppleMailSignature" dir="ltr">Best Regards,<div>Alaa Omara</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 31 Jan 2022, at 10:57 AM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Alaa,</div>
<div> </div>
<div>Thank you for contacting us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that the amount (AED 315 &amp; 190 ) from order No. (9520526455) has been returned to your account on the date (05/01/2022 &amp; 23/01/2022) AD, and it takes 7 to 14 working days for the amount to appear in your account according to the procedures of your bank, and if the amount does not appear in your account within the specified time, please contact The bank you deal with and submit a complaint in order to be assisted in this regard.</div>
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<div>Thank you for your cooperation and understanding with us.</div>
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<div>Do not hesitate to contact us if you have any inquiries.</div>
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<div>your friends</div>
<div dir="ltr">Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830772