Subject: New Reply Received - Conversation with Camilla
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 11:40:00 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with Camilla  Ticket comment <div>It’s not the repeated email that pissed me . I raised the complain 19th of Feb . And promised that issue will be sold in 4-14 days . And today you are saying that I have to wait another 10 days ? <br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 4 Mar 2022, at 1:43 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Camilaa, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Kindly note that we are following out team regarding the replacement of your mattress. And we do apologies for the repeated mail hence its format we follow to follow up the case. We are on it and our team will contact you shortly to resolve the issue. We request you to allow us some more time.  </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3912933