Subject: New Reply Received - Refund for my order still did not completed in full #9508728532 and another
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 10:13:35 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Refund for my order still did not completed in full #9508728532 and another  Ticket comment <div dir="auto">It is note really correct. <div dir="auto">Is per my calculations 105-110aed should be refunded </div>
<div dir="auto">I reserved 48aed</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 4 Mar 2022, 12:55 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Olga,</div>
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<br>Greetings from Home Box,<br><br>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
<div> </div>
<div dir="ltr">We have checked and would like to let you know that screen shots of the refunds you shared with us are as follow<br>Retuned Items refund:<br>Noella Cody Embossed Rabbit Fur Rug - 110x160 cms refund value (98.1 AED)<br> Bamboo Eco-Friendly Placemat  refund value (6.3 AED)<br>(Small Metallic Grater - Nova Galaxy Mug - 450 ml - Alina Toilet Cleaning Brush with Holder - Alina Toilet Cleaning Brush with Holder)  refund value (<span style="white-space:pre-wrap" dir="ltr">​</span>27.9 AED)</div>
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<br>As for the the amount (48 AED) we has no record for this transaction as it's was not from our side, and the bank statement is locked with security code.<br><br>
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<div>Feel free to contact us for further assistance.<br>
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<div>your friends,</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3972725