Subject: New Reply Received - Conversation with K?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 03 Mar 2022 11:46:55 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with K?  Ticket comment <div style="direction: ltr">
<div>
<div style="direction: ltr">Dear homebox team, </div>
<div style="direction: ltr">Please be informed that the mattress has been taken today for return. Please see attached proof of return.. and advise when the refund to my card will be done as o need to buy a new mattress asap.<img id="59871331-D89A-4DD7-8182-DE1BE22765CF" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzkyMTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wI_zIUsycIeC5zS4zyjllVDO3TaPOxNisDNvWHdSdGA" alt="Image" style="max-width: 100%; width: auto; height: auto"><img id="E0E134F4-D093-49B3-B6D9-CA8993591469" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzkyMTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZeKnWfca1G0oBbFFZv_rElhuOiFT7_x8A5B2J7FxZIs" alt="Image" style="max-width: 100%; width: auto; height: auto">
</div>
<div>
<br>
</div>
<div style="direction: ltr">Regards</div>
<div style="direction: ltr">Khaoula </div>
<div style="direction: ltr">0504119090</div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 1:24:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3918628] - Conversation with K?
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Khaoula, </div>
<div>
<br>
</div>
<div dir="ltr">Greetings of the day to you !!</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for being patience and understanding.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please be informed that request is raised for pulling out the mattress. Team has confirmed that they will shortly pullout the item if it is in original packaging and in good condition. Please be assured that you will be contacted shortly for
 further assistance. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to contact us for further assistance. </div>
<div dir="ltr">​</div>
<div dir="ltr">Thanks &amp; Regards,</div>
<div dir="ltr">The Support Team <br>
<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918628