Subject: Ticket Assigned - Conversation with Raya Al Ashi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 08:12:07 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raya Al Ashi Raya Al Ashi                    Hi how are you           11:54 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:54 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:54 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:54 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:54 AM, 02nd Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:56 AM, 02nd Mar                   New                   If you have any pictures that you would like to share, please do that.            11:56 AM, 02nd Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:56 AM, 02nd Mar                     Raya Al Ashi                    9559396576           11:56 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            11:57 AM, 02nd Mar                   Ahmed                   We have checked and we would like to inform you that the order (9559396576) is currently out for delivery and you can track your order by using the tracking number (FP022822003288) via the the website (https://bit.ly/30I4Db0).           12:00 PM, 02nd Mar                     Raya Al Ashi                    I know but how can I reach the driver           12:00 PM, 02nd Mar                     Raya Al Ashi                    Because they didn’t leave it at the door yesterday           12:00 PM, 02nd Mar                   Ahmed                   as the items are non required assembly item we don't have the driver number for the order but the courier team will contact you today to arrange your order delivery and you can provide them with notes and instruction.           12:05 PM, 02nd Mar                     Raya Al Ashi                    They didn’t contact me yesterday           12:05 PM, 02nd Mar                     Raya Al Ashi                    Why would they contact me today           12:05 PM, 02nd Mar                   Ahmed                   Kindly share with us your active contact number and alternative one if possible so we can update the courier team and resolve the issue.           12:08 PM, 02nd Mar                     Raya Al Ashi                    0521474290           12:08 PM, 02nd Mar                     Raya Al Ashi                    0506630102           12:09 PM, 02nd Mar                   Ahmed                   we will share the contact numbers (0521474290 - 0506630102) with the courier team in order to resolve the issue and we will update you on this regard as soon as possible.           12:10 PM, 02nd Mar                     Raya Al Ashi                    Thank you           12:10 PM, 02nd Mar                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           12:11 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3964640