Subject: Ticket Assigned - Conversation with Lizzel Pinto
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 07:49:46 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lizzel Pinto Lizzel Pinto                    Hi Team,           11:12 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:12 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:12 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:12 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:12 AM, 02nd Mar                     Lizzel Pinto                    Greetings!           11:12 AM, 02nd Mar                     Lizzel Pinto                    Following up on my order 9559433214           11:13 AM, 02nd Mar                     Lizzel Pinto                    Can i pick it up?           11:13 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            11:13 AM, 02nd Mar                     Lizzel Pinto                    Yes please           11:14 AM, 02nd Mar                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:18 AM, 02nd Mar                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           11:18 AM, 02nd Mar                     Lizzel Pinto                    Can i know tentatively when will it be ready? so i can drop by and collect it ?           11:19 AM, 02nd Mar                   Ahmed                   the order status has not been updated by the store team we have escalated the issue to the store team to check the item and we will get back to you with on this issue as soon as possible.           11:29 AM, 02nd Mar                     Lizzel Pinto                    Oh that is sad. Can i pick it up tis weekend please ?           11:36 AM, 02nd Mar                   Ahmed                   we will make sure to resolve your issue and we will contact on you registered number to get your order.           11:42 AM, 02nd Mar                     Lizzel Pinto                    thank you           11:42 AM, 02nd Mar                     Lizzel Pinto                    if its not ready by this weekend can you arrange for it to be delivered           11:43 AM, 02nd Mar                   Ahmed                   we will make sure the the issue is resoled before that, Kindly allow us some time to do the needful.           11:49 AM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3964522