Subject: Ticket Assigned - Conversation with mzgparcega?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 07:13:23 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mzgparcega? mzgparcega?                    Good morning           10:27 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:27 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:27 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:27 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:27 AM, 02nd Mar                   Ahmed                   Hi this is Ahmed how can I help you today            10:27 AM, 02nd Mar                     mzgparcega?                    Hi Ahmed           10:27 AM, 02nd Mar                     mzgparcega?                    I bought ottoman from homebox and i need support           10:28 AM, 02nd Mar                     mzgparcega?                    The spring inside seems damaged           10:28 AM, 02nd Mar                   Ahmed                   Could you please share your order number so that I can assist you further?           10:29 AM, 02nd Mar                   Ahmed                   are you still connected ?           10:31 AM, 02nd Mar                     mzgparcega?                    Hello           10:32 AM, 02nd Mar                     mzgparcega?                    I am trying to look for it           10:32 AM, 02nd Mar                     mzgparcega?                    It was purchased in apr 2021 from homebox oasis mall           10:33 AM, 02nd Mar                     mzgparcega?                    Will it be possible for you to kindly check from the system pls           10:33 AM, 02nd Mar                     mzgparcega?                    +971 55 542 6079 - Ellen Silveo           10:34 AM, 02nd Mar                     mzgparcega?                    Thank you so much           10:34 AM, 02nd Mar                     mzgparcega?                    The ottoman was purchased together with the bed set           10:34 AM, 02nd Mar                     mzgparcega?                    * File attached - e655414c980a28857a5098ce.mp4 *             10:35 AM, 02nd Mar                     mzgparcega?                    I need your help. Thanks           10:37 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your orders.           10:42 AM, 02nd Mar                   Ahmed                   also you can share with us the receipt invoice if available and you registered email address.           10:43 AM, 02nd Mar                     mzgparcega?                    [email-masked]           10:46 AM, 02nd Mar                   Ahmed                   Please share with us the order invoice receipt so we can check and escalate the issue to the concerned team.           10:53 AM, 02nd Mar                     mzgparcega?                    I cant fine the receipt . Pls support           10:55 AM, 02nd Mar                     mzgparcega?                    We have a record with homebox as we are buying our furnitures from there           10:55 AM, 02nd Mar                     mzgparcega?                    Kindly try           10:55 AM, 02nd Mar                     mzgparcega?                    Ellen Silveo           10:55 AM, 02nd Mar                     mzgparcega?                    It was delivered to Zee Zee Tower Al Barsha 1           10:56 AM, 02nd Mar                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           10:58 AM, 02nd Mar                   Ahmed                   We have checked and we would like to inform you that the order (29002604307220210403) issue has been shared with the concerned team to check and we will get back to you as soon as possible. Kindly allow us some time to do the needful.           11:04 AM, 02nd Mar                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:12 AM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3964339