Subject: New Reply Received - Conversation with K?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 06:54:13 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with K?  Ticket comment <div>
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<div style="direction:ltr">If the previous request is not possible.. </div>
<div style="direction:ltr">Please proceed return and refund asap. Today or tomorrow i will available at home.. kindly just inform the driver to call me first not to come direct like last time or schedule an appointment for me as am working far from home.</div>
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<div style="direction:ltr">On the other hand kindly do the refund to same credit card. </div>
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<div style="direction:ltr">Regards</div>
<div style="direction:ltr">Khaoula </div>
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<div>From: Khaoula Belmiloud &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 9:31:55 AM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3918628] - Conversation with K?
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<div style="direction:ltr">Good morning,</div>
<div style="direction:ltr">I know you approved the refund.. but i did not ask for return and refund i asked for replacement which is a fare solution for both of us. You will receive back your mattress and me as a customer i will be happy if you replace it at
 the same time. </div>
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<div style="direction:ltr">If you will take it and wait for your refunds that is for sure taking ages. When do you think i can buy a new mattress and sleep finally on my bed ??!
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<div style="direction:ltr">Kindly consider it as a special request and help me for the replacement instead of refund..
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<div style="direction:ltr">it is so simple.</div>
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<div style="direction:ltr">Thanks in advance </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 1:29:43 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3918628] - Conversation with K?</font>
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<div dir="ltr">Hi Khaoula,<br>
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Thanks for your prompt response,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that your issue is approved for return and refund, the team will contact you soon to pull-out the mattress.</div>
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<div dir="ltr">Our team is working on your issue, and will get back to you as soon as possible.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918628