Subject: Ticket Assigned - Conversation with Farah
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 06:49:37 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farah Farah                    HBSHUK10           10:29 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:29 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:29 AM, 02nd Mar                     Farah                    this is the code am trying to use and its not working, it says its for only shukran members though i am           10:30 AM, 02nd Mar                   Ahmed                   Kindly confirm to us the source of the code so we can check and assist you accordingly.           10:31 AM, 02nd Mar                     Farah                    i found it on rezeem and coupon.ae           10:32 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the code.           10:32 AM, 02nd Mar                     Farah                    okay thanks           10:32 AM, 02nd Mar                     Farah                    plus am ordering from the app and i knew that there is discount when ordering through the app           10:33 AM, 02nd Mar                   Ahmed                   kindly provide us with your registered email address and confirm to us if you are linking your shukran card with your account at our website / application.           10:34 AM, 02nd Mar                     Farah                    [email-masked]           10:35 AM, 02nd Mar                     Farah                    on the app it is linked with the shukran           10:35 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the details of the issue.           10:41 AM, 02nd Mar                     Farah                    okay thanks           10:41 AM, 02nd Mar                   Ahmed                   I've just checked the order. We've escalated your request to the technical team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           10:41 AM, 02nd Mar                     Farah                    today?           10:42 AM, 02nd Mar                     Farah                    is it expected to be solved today? as i want to get the table by the end of this week           10:42 AM, 02nd Mar                   Ahmed                   we will make sure to resolve the issue as soon as possible.           10:48 AM, 02nd Mar                   Ahmed                   It was a pleasure to assist you, and have a nice day.             10:49 AM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3964208