Subject: Ticket Assigned - Conversation with Ananya
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 05:58:39 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ananya Ananya                    Hello           09:11 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:11 AM, 02nd Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:11 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:11 AM, 02nd Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:11 AM, 02nd Mar                     Ananya                    Order NO. ​29027201081620210907           09:12 AM, 02nd Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            09:12 AM, 02nd Mar                     Ananya                    Okay           09:12 AM, 02nd Mar                     Ananya                    ??           09:15 AM, 02nd Mar                     Ananya                    Hello?           09:17 AM, 02nd Mar                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           09:19 AM, 02nd Mar                     Ananya                    Fine           09:19 AM, 02nd Mar                   Ahmed                   We have checked and we would like to inform you that the order (29027201081620210907) issue with the damaged bed has been resolved at the date (18th jan 2022).           09:29 AM, 02nd Mar                   Ahmed                   Please provide us with more details about your inquiry so that we can provide the necessary assistance           09:29 AM, 02nd Mar                     Ananya                    No           09:29 AM, 02nd Mar                     Ananya                    I want to create a new conplain           09:29 AM, 02nd Mar                     Ananya                    The product had been broken again           09:29 AM, 02nd Mar                     Ananya                    There were 2 beds, one broke and was replved on 18th Jan           09:30 AM, 02nd Mar                     Ananya                    The other one broke yesterday           09:30 AM, 02nd Mar                     Ananya                             09:30 AM, 02nd Mar                     Ananya                             09:30 AM, 02nd Mar                   Ahmed                   Kindly share with your email address and your active contact number.           09:36 AM, 02nd Mar                     Ananya                    [email-masked]           09:37 AM, 02nd Mar                     Ananya                    0585133723           09:37 AM, 02nd Mar                   Ahmed                   thank you for sharing your email address and contact number with us, we will make sure to resolve your issue and send our team to check as soon as possible.           09:43 AM, 02nd Mar                     Ananya                    Okay           09:43 AM, 02nd Mar                     Ananya                    Also we would like to return the product and get refund for it. Both the beds have broken within 2 months of each other and in a similar way.           09:44 AM, 02nd Mar                     Ananya                    We cannot keep on getting it fixed every 4-5 months           09:44 AM, 02nd Mar                     Ananya                    There a fault with the product design or quality because of which the bed is not sturdy           09:45 AM, 02nd Mar                     Ananya                    Please tell me the return procedure for the same           09:45 AM, 02nd Mar                   Ahmed                   as per our return policy the items are nonreturnable but we will check the issue with the concerned team to check the item replacement option.           09:50 AM, 02nd Mar                   Ahmed                   We would like to let you know that you can check our return policy on the link below https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948#           09:50 AM, 02nd Mar                     Ananya                    So do you want me to continue using a faulty product and keep on getting it repaired everytime and also pay for the repair after the warrenty is over?           09:51 AM, 02nd Mar                   Ahmed                   we will make sure to resolve the issue once and for all this time, Kindly allow us time to do the needful.           09:58 AM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3963950