Subject: New Reply Received - Conversation with K?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 05:32:00 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with K?  Ticket comment <div>
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<div style="direction: ltr">Good morning,</div>
<div style="direction: ltr">I know you approved the refund.. but i did not ask for return and refund i asked for replacement which is a fare solution for both of us. You will receive back your mattress and me as a customer i will be happy if you replace it
 at the same time. </div>
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<div style="direction: ltr">If you will take it and wait for your refunds that is for sure taking ages. When do you think i can buy a new mattress and sleep finally on my bed ??!
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<div style="direction: ltr">Kindly consider it as a special request and help me for the replacement instead of refund..
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<div style="direction: ltr">it is so simple.</div>
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<div style="direction: ltr">Thanks in advance </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 1:29:43 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3918628] - Conversation with K?
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<div dir="ltr">Hi Khaoula,<br>
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Thanks for your prompt response,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that your issue is approved for return and refund, the team will contact you soon to pull-out the mattress.</div>
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<div dir="ltr">Our team is working on your issue, and will get back to you as soon as possible.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918628