Subject: New Reply Received - Conversation with K?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 01 Mar 2022 18:31:55 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with K?  Ticket comment <div>
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<div style="direction: ltr">Hi homebox team,</div>
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<div style="direction: ltr">Referring to the previous emails.. i still did not receive any feedback regarding the replacement of the mattress.. i have sent you the request the same day i received the full bed set after and provided you with mattress picture
 with its original packaging.. until today i still did not get any support from you.. i called many times and the a lady told me that the driver give her a wrong information saying that i want to next week but it’s wrong i told him bring the replacement which
 is SOFT matress and same time take yours the hards one that is unused.. due to that negligence and bad attention to customer after sale since that i sleep on my sofa waiting for you to do needful and privide me with my request.. i don’t know why guys you are
 treating me like that.. is this what i deserve because i trusted homebox and bought around 6000 aed of items..
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<div style="direction: ltr">is this a professional customer service ?.. </div>
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<div style="direction: ltr">Pleaaaaase send me the soft  matress ASAP i want sleep ok my bed.. pleaaase
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 22, 2022 10:48:43 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3918628] - Conversation with K?
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<div>Hi Khaoula  ,<br>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and would like to let you know that the concerned team is working on your issue and you will contacted and visited by our team to check and resolve the  issue within 7 to 10 working days.</div>
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<div>Feel free to contact us for further assistance.</div>
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<div>your friends,</div>
<div>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918628