Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 21:41:04 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Good Morning Team Splash,<div dir="auto"><br></div>
<div dir="auto">Hope you are doing well. </div>
<div dir="auto"><br></div>
<div dir="auto">This Email is regarding my return which was not initiated on time as i was going on vacation which you can read in the trail email.</div>
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<div dir="auto">As you promised I returned from vacation and would like to request you to please arrange your representative to collect my return requested items.</div>
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<div dir="auto">Going forward once you receive my return please provide me any voucher which i can use for shopping on any landmark group. I do not want my money back. </div>
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<div dir="auto">Humbly requesting you to please let me know when can i expect your courier guys for collection. Following is the order No.</div>
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<div dir="auto">Order#9521457974 Return Issue.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Ali.</div>
<div dir="auto">0557708978.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 17 Jan 2022, 07:39 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi keka,</div>
<div dir="ltr"><div dir="ltr">
<br>Thank you for contacting us.<br><br>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br>We are really sorry if it took longer than usual to get back to you.<br> <br>We have checked and would like to let you know that we will reschedule your items collection date to after 18th Feb 2022.  <br><br>We reiterate our apologies and share your understanding and patience.<br><br>your friends,<br>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774707